The general conditions of the zsks.si website are drawn up in accordance with According to the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).

The website http://sloveniacoffeeexpo.si/ (hereinafter also "shop") is managed by the association Specialty coffee Slovenia, Zgornje Gameljne 31, 1211 LJUBLJANA ŠMARTNO, registration number: 2698447000, tax number: 48755460, which is also a provider of e- business (hereafter referred to as the seller or ZSKS).

The general business conditions determine the operation of the website sloveniacoffeeexpo.si, the rights and obligations of the user and the store, and regulate the business relationship between ZSKS and the customer. The general terms and conditions of business are also governed by the individual purchase rules at the pick-up points of the Specialty coffee Slovenia association.

Availability of information

The company undertakes to always provide the customer with the following information:

  • company identity (company name and registered office, register number)
  • contact information that enables the user to communicate quickly and efficiently (e-mail, address)
  • essential characteristics of goods or services
  • product availability (every product or service offered on the website should be available within a reasonable time)
  • conditions of product delivery or service performance (method, place and deadline of delivery)
  • all prices must be clearly and unequivocally determined and must clearly show whether they already include taxes and delivery costs)
  • method of payment and delivery
  • time validity of the offer
  • the period during which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, also about if and how much it costs the customer to return the product,
  • explanation of the complaint procedure, including all information about the contact person or customer service department.


The customer is bound by the general conditions valid at the time of purchase (submission of the online order). When submitting an order, the user is specifically warned about general business conditions and by placing an order confirms his familiarity with them.

All content published on sloveniacoffeeexpo.si, are the property of ZSKS and may only be used for non-commercial purposes. They may not be copied, reproduced or distributed in any other way without the permission of ZSKS.

ZSKS reserves the right to change the contents published on the website sloveniacoffeeexpo.si


In the sloveniacoffeeexpo.si online store, you can order goods and services in the following way: Via the order form in the online store.

When ordering via the form on the website, it is mandatory to provide a phone number and an email address, where we will be able to inform you about the progress of the order free of charge (all received SMS are free for you). Regarding the deviation from the order, see point 8.

The sales contract (ie the first electronic message about the status of the order) is stored in electronic form on the ZSKS server. The purchase agreement is available to the buyer upon his request.


All prices listed on the website are expressed in euros and do not include VAT, unless explicitly stated otherwise.

The prices are valid at the moment of placing the order and have no further validity.

The prices are valid in the case of payment with the above-mentioned payment methods, under the above-mentioned conditions.

Despite our best efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In this case, or in the event that the price of the item changes during the processing of the order, ZSKS will allow the customer to withdraw from the purchase.

Discounts, promotional codes, etc. they do not add up.

Deposited funds from gift vouchers, bonuses and advance invoices do not bear interest. Gift vouchers and discount bonus codes cannot be exchanged for cash.


You can pay for ordered goods and services in the following ways:

  • by transfer to the ZSKS account according to the offer/proforma invoice**

*For individual orders, we reserve the right to request payment by transfer to the ZSKS account according to the offer/proforma invoice, with the Price still valid.

**After receipt of payment according to the offer/proforma invoice, the order will proceed to the processing process.

When paying with a credit card online, in the event of cancellation of the order or change of payment method with the user's balance, please inform us at info@zsks.si for card credit or refund

Promotional codes

The promotional code brings various advantages when purchasing and is limited in time. You can find the active promotional code on the front page of the advertising message, on the page of each department, in our e-newsletter or other media. 

In the event that the buyer uses the promotional code, but later cancels the order with the used code of his own free will, or the shipment is damaged during transport, he is no longer entitled to a new benefit from this code.

Using the promo code:

  • Select the items you want to buy and add them to your cart. When you're done adding items to your cart, click the Continue button To the cashier. Choose a delivery method, specify a delivery address and choose a payment method.
  • In the same step, it is written at the top: Do you have a coupon? Click here to enter the code, and enter the promotional code in the Coupon code field and confirm the entry by clicking the button Redeem the coupon.
  • Only one promotional code can be used in each purchase (for example: when ordering 2 items, you can use a maximum of 1 promotional code at the same time).
  • The value of your order must be at least €1 higher than the value of the promotional discount code.
  • If you want to use a discount code in addition to a promotional code, the number of codes must not exceed the number of different items ordered. Enter different codes at the same time in the Coupon code field, separating them with a comma or space. Then click the button Redeem the coupon.
  • When you enter a promotional code, the value of the promotional code is automatically deducted from the price of your order - Order Summary. There remains an amount that still needs to be settled.
  • The combination of different types of benefits (discount code, promotional code and bonus) within the same order is not possible.


After delivery of the ordered items, ZSKS sends an e-invoice to the buyer's e-mail address. In the case of personal collection at the collection point, the buyer receives a printed invoice for the purchased items upon collection. The buyer receives an invoice for each separate order or separate shipment within the order separately.

The invoice contains a breakdown of the price and all costs related to the purchase, as well as a notice of the right to withdraw from the contract.

The buyer is obliged to check the correctness of the data before placing the order. We do not take into account objections made later regarding the correctness of the issued invoices.


You can make a purchase on all ZSKS websites by entering your information in the order form and clicking on the order button.

  • Product selection: In the order form, you select the appropriate product or the quantity you want to order. Before clicking on the order button, information about the product you are ordering is always available on the website.
  • You continue by clicking continue to the checkout, where you enter your information and decide on the payment method.
  • Order confirmation: When you submit an order, you will be redirected to a website with a message that your order has been accepted. In addition, you will receive an order confirmation with all information regarding the type of product, quantity, final price and delivery date to the entered e-mail address.
  • Cancellation of the order: The order is considered confirmed if the buyer does not cancel the order. Upon receipt of order confirmation, ZSKS checks the inventory status or possibility of delivery. If the item cannot be delivered within the written deadline, the buyer will be notified of this at the entered telephone number or e-mail address. The buyer can cancel the order by replying to info@zsks.si, which he received when ordering or call 041 299 275.
  • Shipping: ZSKS prepares and ships the goods by the agreed shipping method within the agreed period.

The order can be changed via email info@zsks.si.


Purchase process for legal entities is exactly the same as for natural persons, except that the "Company name" is filled in when ordering and you confirm your agreement with the terms of business.

If you want a business account, you accept the terms of business that apply to businesses. The main difference is in the possibility of withdrawing from the contract: we allow companies, independent entrepreneurs and other legal entities to return the delivered items within the warranty conditions. Listed legal entities they do not have the option of withdrawing from the contract within 14 days of receiving the item without reason, as is the case for consumers (natural persons).

Refunds for legal entities are not possible. Purchases by legal entities are also subject to the General Terms and Conditions of ZSKS, for more information on return options within the warranty terms, please contact us at info@zsks.si.

The ZSKS website allows legal entities the following payment methods:

  • by transfer to the account according to the offer/proforma invoice


We retain ownership of the goods and services sold and they remain the property of the Specialty Coffee Slovenia Association even after they have been delivered to you, until you have paid the purchase price for them in full.


You can cancel the order for goods and services at any time, before confirming the order.

The consumer has the right to notify the company within 14 days of receiving the goods (e-mail address: info@zsks.si), to withdraw from the contract without having to give a reason for his decision. The deadline starts counting one day after the date of collection. The only cost charged to the consumer in connection with withdrawal from the contract is the cost of returning the goods (which, in the case of shipping, is charged according to the price list of the delivery service and depends on whether it is a shipment/package). The goods must be returned to the seller no later than 14 days after the notification of withdrawal from the contract (purchase). Contract withdrawal form.

The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased through no fault of the consumer. The consumer may not use the articles unhindered until the withdrawal from the contract. The consumer may inspect and test the items to the extent necessary to determine the actual condition. The consumer is responsible for a decrease in the value of the goods if the decrease is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods.

In case of withdrawal from the contract where a bonus, discount code or promotional code was used, these funds are considered as a discount and are not returned to the user. Only the paid amount will be returned to the user's TRR or other means of payment, insofar as the user expressly requests this. When withdrawing from the contract, the gift voucher is considered as a means of payment and the amount is also returned to the user.

The consumer does not have the right to withdraw from the contract for contracts, the subject of which is an article that was manufactured according to the consumer's precise instructions, that was adapted to his personal needs, that due to its nature is not suitable for return, that is perishable or that has already expired best before.

Withdrawal from the contract is not possible for goods:

  • for goods or services, the price of which depends on fluctuations in the markets, over which the company has no influence and which may occur within the withdrawal period from the contract;
  • for goods that are manufactured according to the exact instructions of the consumer and adapted to his personal needs;
  • for goods which, due to their nature, are not suitable for return, are perishable or expire quickly;
  • for the service provided, if the company fulfills the contract in full and the performance of the service began based on the consumer's express prior consent and with the consent to lose the right to withdraw from the contract when the company fully fulfills it;
  • sealed goods that are not suitable for return due to health protection or hygiene reasons, if the consumer has opened the seal after delivery;
  • digital content that is not delivered on a tangible data carrier, if the provision of the service began based on the consumer's express prior consent and consent.

The refund of payments made, including delivery costs (except for additional costs due to the choice of a type of delivery that is not the most affordable standard form of delivery offered by the company) will be made as soon as possible, but no later than within 14 days of receiving the notice of withdrawal from the contract . The company returns the received payments to the consumer using the same means of payment that the consumer used (which is most commonly by payment to a transaction account).

The return of the received goods to the company within the withdrawal period is considered a notice of withdrawal from the contract.

The right to withdraw from the contract is more precisely regulated by the provisions Act on Consumer Protection (in detail Article 43.č and Article 43.d).

The returned goods must be accompanied by a copy of the invoice and your personal data together with the number of the personal bank account to which we return the money.

If the goods/services do not work properly or do not work according to your expectations, please write to us via the contact form or send a message to info@zsks.si. In this way, you will avoid possible incorrect use of the goods/services and damage to the goods themselves, as well as possible damage to other things.

The possibility of withdrawing from the contract is intended so that you can open the product, inspect it and, if it does not suit you, or your expectations were different, withdraw from the purchase. These recommendations do not apply if the product is defective or does not work at the time of purchase. In this case, it is about asserting a material defect or warranty.

In case of withdrawal from the contract, the consumer returns the received item in person or by mail to the company's address: Zzdruženje Specialty kave Slovenija, Zgornje gamelje 31, 1211 Ljubljana Šmartno.



Items have a warranty if it is stated so on the warranty card or invoice. The guarantee is valid if the instructions on the guarantee sheet are followed and upon presentation of the invoice. The warranty periods are indicated on the warranty sheets or on the invoice. There is a form for returning an item under warranty here.

If there is no warranty information on the website, the item does not have a warranty or the information is currently unknown. In the latter case, the buyer can contact ZSKS, which will provide up-to-date information.

The fastest way to file a complaint is directly with an authorized repairer. The authorized repairer is obliged to carry out the warranty repair within 45 days of receiving the goods.

If the defects are not rectified within a total period of 45 days from the day the manufacturer, seller or authorized service received a request from the consumer to correct the defects, the manufacturer must replace the goods with identical, new and faultless goods free of charge to the consumer.

A factual error

As a consumer, you have the right to assert your rights from a material error in compliance with the provisions of the Consumer Protection Act (Official Gazette of the Republic of Slovenia, 98/04 - official consolidated text, with amendments, additions and corrections).

The defect in the product is material:

  • if the thing does not have the properties necessary for its normal use or for traffic;
  • if the item does not have the properties required for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of;
  • if the thing does not have the characteristics and features that have been explicitly or tacitly agreed or prescribed;
  • if the seller has delivered a thing which does not correspond to the sample or model, unless the sample or model has been shown only for notice.

The consumer can exercise his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered.

The seller is not responsible for material defects in the goods that become apparent after two years have passed since the item was delivered.

The buyer can request at his own choice:

  • Error correction
  • Refund of the amount paid in proportion to the error
  • Exchange of goods
  • Refund of paid amount

If you believe that the purchased product has an actual defect, please contact us as soon as possible at info@zsks.si and attach your invoice or order number. As soon as possible, we will offer you a replacement or a refund.

When exercising the rights under this title, the consumer must describe the defect in more detail in the defect notification and allow the seller to inspect the product.

If the error is not disputed, the company must comply with the consumer's claim as soon as possible, but no later than within 8 days. However, if there is a dispute about the error, the company must give the consumer a written answer within 8 days.

The right to assert a factual error is more precisely regulated by the provisions Consumer Protection Act (details from Article 37 onwards).


For order changes or order cancellation, write to us at info@zsks.si.

Change of items from the order
  • If you have ordered several items in one order, cancel only the unwanted item. Then order the desired product model again - by submitting a new online order. The remainder of the original order remains valid. The solution is only suitable when it comes to personal collection of the items, otherwise you would have to pay the delivery costs twice.
  • Another option you have is to cancel the order in its entirety and re-order all items.
Change of payment method

Changing the payment method after the order has been placed is possible in cases where the online card payment method or pre-invoice was selected (and in none of these cases has payment been made yet). In this case, you can request to change the payment method to cash. In other cases, it is necessary to cancel the order and submit a new one.


ZSKS is not responsible for complications and problems that may arise from improper use of goods/services. Also, the employees of the ZSKS online store user help center are not competent to personally solve any problems regarding the use of goods/services.

ZSKS is not responsible for possible occasional problems with the operation of the website sloveniacoffeeexpo.si, possible inaccuracy of information and also not for possible damage caused by the use of inaccurate or incomplete information.

ZSKS reserves the right to withdraw from the contract or realization of the order if there is a significant error in the offer. A fundamental error includes elements on the basis of which ZSKS would not have agreed to conclude the contract. The mentioned errors also include obvious errors in the price, which may be the result of technical and other problems.

Communication takes place exclusively via the website and e-mail.


The Association of Specialty Coffee Slovenia is committed to the permanent protection of all user personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 and ZVOP-1.

All detailed information on the processing of personal data can be found further down the page. The user must be aware that he is obliged to provide ZSKS with his personal data in a correct and true form, and he is also obliged to inform ZSKS of any change in his data. By accepting these terms and conditions, the user confirms that the personal data he has provided is correct.


ZSKS complies with the applicable legislation on consumer protection. ZSKS strives to fulfill its duty to establish an efficient complaint handling system and to designate a person with whom, in case of problems, the buyer can contact by phone or e-mail. Complaints can be submitted in writing by e-mail to the following address: info@zsks.si. Within three working days, the company will confirm that it has received the complaint, inform the customer how long it will take to process it and keep him informed about the progress of the process.

ZSKS does its best to resolve any disputes amicably. If possible disputes are not resolved amicably, the court in Ljubljana is competent to resolve them.

Out-of-court settlement of consumer disputes

In accordance with legal norms, we do not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that a consumer could initiate in accordance with the Act on out-of-court resolution of consumer disputes. The Association of Specialty Coffee Slovenia, which as a provider of goods and services enables online trade in the territory of Slovenia, publishes on its website an electronic link to the platform for the online resolution of consumer disputes (SRPS). The platform is available to consumers at the link HERE.

The aforementioned regulation comes from the Act on the Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.

Company information:

Association of Specialty Coffee Slovenia
Zgornje Gameljne 31
1211 Ljubljana Smart

Registration number: 2698447000
tax number: 48755460

Transaction account at DH dd, no: SI56 6100 0002 6208 195

Registration authority: AJPES, Ljubljana branch

The business conditions were updated on 05/20/2022.


Association of Specialty coffee Slovenia, registration no.: 2698447000 (hereinafter referred to as "we") is the administrator of users' personal data and undertakes to protect the confidentiality of personal data and the privacy of users of the zsks.si website. We will use the collected personal data exclusively to provide the services we offer. We respect the confidentiality of personal data and the privacy of our website users, so we will do everything necessary to protect them from any violations and abuses. Users' personal data is one of the areas to which we pay extreme care and attention, as we are aware of the sensitive nature of this area.

Passing on the user's personal data is necessary in certain cases so that we can fulfill our obligations to the user. Collected personal data is permanently protected in accordance with the Personal Data Protection Act (Official Gazette of the RS, No. 94/07) (ZVOP-1), the Electronic Communications Act (Official Gazette of the RS, No. 109/12, 110/13, 40/ 14 - ZIN-B, 54/14 - odl. US, 81/15 and 40/17) and the General Data Protection Regulation (GDPR).


If you have any questions regarding our personal data protection policy or the way your personal data is handled, you can contact our authorized person (company owner) for personal data protection via e-mail info@zsks.si.


When you use our Services, we collect various types of information about you, such as your username and password, your contact information, and other settings. We track which web pages you view on our website, through which device, and which of our offers sent via e-mail interested you. Based on this, we create additional data in order to be able to provide you with offers according to your wishes and to be able to improve our online store and services in the future. 

If you make a purchase or create an account with us, we also process your first and last name, your orders and the information you set on your account or submit in the order form:

  • identification data, which mainly include first and last name, username and password and VAT ID, if you are a legal entity;
  • contact details, which include personal data with the help of which we can contact you, especially e-mail address, telephone number, delivery address, account address and your profiles on social networks;
  • your settings, which includes information about your account, in particular stored delivery addresses, profiles, subscriptions to newsletters, memberships in loyalty programs, shopping lists, searched items ("interested in", "follow the price"), your ratings and comments about items and services ;
  • information about your orders, which mainly include data on the ordered items and the method of payment, including the bank account number, as well as data on complaints;
  • information about your online habits, that is, information about the items and services you search for, the links you click on, how you search and navigate through our website, and information about the devices you use to access the web, such as your IP address and associated location, device ID , its technical parameters, such as operating system, version, screen resolution, selected browser and its version, as well as data obtained from cookies and similar device recognition technologies;
  • information about your behavior in connection with reading messages, which we send to you, especially the time required to open the message and information about the devices from which you access the web, such as the IP address and the location associated with it, the device ID, its technical parameters, such as the operating system, version, screen resolution, selected browser and its version;
  • derived data, which includes personal information obtained from your settings, information about items you purchase from us, information about your online habits and behavior in connection with reading the messages we send you; it mainly concerns data about gender, age, financial situation, consumer habits and attitude towards various items and services;

We also collect personal data through cookies for the purpose of ensuring better functionality and user experience, security, smooth operation of the website and counting users on the website. You can read more information about cookies and which cookies we use at connection.

We are not responsible for the correctness, completeness and up-to-dateness of the data entered by users.

3.1. Processing based on legitimate interest:

We also process data about your behavior on websites on the basis of our legitimate interest (that is, without your consent), for the purpose of preparing customized offers and tailored advertisements that we display online. 

If you make a purchase from us, we retain your identification and contact information and your order information based on our legitimate interest (without your consent) for the purposes of protecting legal claims and our internal records and controls. 

3.2. Processing based on consent to the processing of personal data: 

Data processing may be based on the consent given by the user. Consent can, for example, refer to information about offers and services, preparation of offers adapted to individual user habits or provision of value-added services. The notification is carried out through the channels chosen by the user in the consent. Email notification involves providing an email address to an external processor for the purpose of displaying the company's advertising messages while browsing the web.

The individual to whom the personal data relates can withdraw or change their consent at any time in the same way as the consent was given or in a different way than we define, whereby we reserve the right to identify the user. Withdrawal or change of consent only applies to data processed on the basis of consent. The last user consent we receive is valid. The possibility of revocation of consent does not constitute a withdrawal right in the user's business relationship with us.

Consent can be given by one of the parents, a foster parent or a guardian for a minor child who, according to the current legislation, cannot give consent on their own. Such consent will be valid until one of the parents, foster or guardian, or the child himself, when he acquires this right in accordance with the applicable legislation, revokes or changes it.

3.3. Transmission of data to third parties and transmission of data to third countries (countries that are not members of the European Union or the European Economic Area)

If this is consistent with the purpose for which personal data is processed under EU law and Slovenian regulations, we can also forward personal data to our processors, who process it in accordance with our instructions.

  • to persons who perform individual processing tasks for the company, such as, for example: preparation and sending of invoices or data analytics, maintenance and development of services, when these tasks include the processing of personal data to the extent necessary;
  • persons who perform sales and marketing services for the company, including sales and marketing in the field, or cooperate with the company in the field of marketing and sales of its own services or services of third parties, to the extent necessary for such tasks as part of the purposes and grounds, defined in this Policy.
  • We will only entrust the delivery service with the necessary information for the delivery of purchased products in the online store (recipient information and delivery address). We will contact the user via e-mail if this is necessary to make a purchase in the online store, and via a contact phone number only if the registration process is in progress or there were problems with the purchase in the online store.

Companies to which we provide personal data for the purpose of sending invoices, accounting services, providing payment services and delivering ordered goods:

  • PRONET, Kranj, doo, Ljubljanska cesta 24B, Kranj, 4000 Kranj, Slovenia;
  • MailChimp, The Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, Georgia 30308, USA.

Companies to which we provide personal data for the purpose of advertising, performing analytics, marketing and creating personalized offers:

  • Google Ireland Limited (registered number: 368047), with registered office at Gordon House, Barrow Street, Dublin 4, Ireland;
  • Facebook Ireland Limited, with registered office at 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, D02 X525, Ireland;
  • MailChimp, The Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, Georgia 30308, USA.

If the company is connected or taken over by another company, personal data is transferred to the transferee in accordance with the law. By using our services, you consent to further processing of your personal data by the acquirer.

3.4. Personal data retention period

Billing data and related contact data on individuals may be kept for the purpose of fulfilling contractual obligations until full payment for the service or, at the latest, until the expiry of the statute of limitations in relation to an individual claim, which can range from one to five years by law. Invoices are kept for 10 years after the end of the year to which the invoice refers in accordance with the law governing value added tax. If traffic data is processed based on the individual's consent for the purpose of marketing services, selling goods or providing value-added services, this data may be processed to the extent necessary for as long as it is necessary for such marketing or services. All other data that is obtained for the purposes of information and direct marketing is kept until cancellation.

During the management of personal data, the individual has the possibility of viewing and updating data in the database upon request.


We guarantee users the exercise of their rights without undue delay and in any case within one month of receiving the request. In order to exercise individual rights, we can extend the deadline for a maximum of two additional months, taking into account the complexity and number of requests. If we extend the deadline, we will notify the user of each such extension within one month of receiving the request along with the reasons for the delay. Requests regarding individual rights are accepted at the email address info@zsks.si.

Where a data subject submits a request by electronic means, the information shall be provided by electronic means whenever possible, unless otherwise requested by the data subject. When there is a justified doubt regarding the identity of an Individual who submits a request regarding one of his rights, the company may request the provision of additional information necessary to confirm the identity of the individual to whom the personal data relates.

If the data subject's requests are manifestly unfounded or excessive, in particular because they are repeated, we may charge a reasonable fee, taking into account the administrative costs of providing the information or message or taking the requested action, or refuse to act on the request

We provide individuals with the following rights in relation to the processing of personal data:

  • the right to access data,
  • right to rectification,
  • right to erasure ("right to be forgotten"),
  • the right to limit processing,
  • the right to data portability.

4.1. Right to access data 

The individual to whom the personal data relates has the right to obtain confirmation as to whether personal data is being processed in relation to him and, when this is the case, access to personal data and additional information related to the processing of personal data, which includes:

  • processing purposes;
  • types of personal data;
  • users or categories of users to whom personal data has been or will be disclosed, in particular users in third countries or international organizations;
  • where possible, the intended period of retention of personal data or, if this is not possible, the criteria used to determine this period;
  • the existence of the right to request from the controller the correction or deletion of personal data or the restriction of the processing of personal data in relation to the individual to whom the personal data relate, or the existence of the right to object to such processing;
  • the right to file a complaint with a supervisory authority;
  • where personal data is not collected from the Individual, all available information regarding its source;
  • the existence of automated decision-making, including profiling, and meaningful information about the reasons for it, as well as the meaning and intended consequences of such processing for

Based on the individual's request, we provide a copy of his personal data that is being processed. For additional copies of data requested by the data subject, we may charge a reasonable fee subject to administrative costs.

4.2. Right to rectification 

The data subject has the right to have inaccurate personal data concerning him corrected without undue delay. Taking into account the purposes of the processing, the individual to whom the personal data relates has the right to complete incomplete personal data, including the submission of a supplementary statement.

4.3. Right to erasure ("right to be forgotten")

The individual to whom the personal data relates has the right to obtain that we delete the personal data relating to him without undue delay, and we have the obligation to delete the personal data without undue delay:

  • when personal data are no longer necessary for the purposes for which they were collected or otherwise processed;
  • when the Individual revokes the consent that is the basis for data processing, there is no other legal basis for the processing;
  • when the Individual objects to the processing on the basis of the company's legitimate interest, and there are no overriding legal reasons for their processing;
  • when the Individual objects to processing for direct marketing purposes;
  • when personal data must be deleted to fulfill a legal obligation in accordance with EU law or the Slovenian legal order; when it comes to data relating to the provision of information society services, improperly collected from a child who cannot provide such data in accordance with applicable legislation.

In the case of directory or otherwise published data, we take reasonable steps, including technical ones, to notify controllers processing personal data that the Data Subject requests them to delete any links to that personal data or their copies.

4.4. The right to restriction of processing

The data subject has the right to have the company restrict processing when:

  • The individual disputes the accuracy of the data, namely for a period that allows the administrator to verify the accuracy of the personal data;
  • the processing is illegal and the Individual opposes the deletion of personal data and instead requests a restriction of their use;
  • we no longer need the personal data for the purposes of processing, but the individual to whom the personal data relates needs them to assert, implement or defend legal claims;
  • the individual has objected to the processing until it is verified whether the controller's legitimate reasons prevail over the reasons of the data subject

4.5. The right to data portability 

The data subject has the right to receive personal data relating to him held by the company in a structured, commonly used and machine-readable format and the right to transmit this data to another controller without hindered by the company to which the personal data was provided, when the processing is based on the consent of the Individual or a contract and the processing is carried out by automated means.

4.6. The right to object

The individual to whom the personal data relates has the right to object to the processing of personal data at any time, based on reasons related to his special situation, if this is based on legitimate interests pursued by the company or a third party. the company ceases to process personal data, unless it demonstrates imperative reasons for processing that override the interests, rights and freedoms of the Individual to whom the personal data relates, or for the assertion, implementation or defense of legal claims.

Where personal data is processed for the purposes of direct marketing, the individual has the right to object at any time to the processing of personal data relating to him for the purposes of such marketing, including profiling in so far as it is related to such direct marketing. Insofar as direct marketing is based on consent, the right to object can be exercised by withdrawing the personal consent given.

4.7. The right to file a complaint regarding the processing of personal data

An individual can send a possible complaint regarding the processing of personal data to the email address info@zsks.si.

Likewise, every individual to whom personal data relates has the right to file a complaint directly with the Information Commissioner if he believes that the processing of personal data concerning him violates Slovenian or EU regulations in the field of personal data protection.

If an individual has exercised the right to access data at the company and, after receiving the company's decision, believes that the personal data he received is not the personal data he requested, or that he did not receive all the requested personal data, before filing a complaint with the Information file a reasoned complaint with the company to the authorized representative within 15 days. the company must decide on the complaint as a new request within five working days.